Description

As an IT Support Specialist, you will assist clients remotely with resolving technical issues, maintaining systems, and ensuring smooth IT operations across various environments.

You’ll be the first point of contact for support inquiries, offering quick and efficient resolutions while documenting processes and contributing to the improvement of support protocols.

Responsibilities

• Provide remote technical assistance to clients via chat, email, or phone
• Diagnose and troubleshoot software, hardware, and connectivity issues
• Escalate unresolved issues to higher-level support teams
• Maintain logs and create user guides for recurring issues

Requirements

• 1+ year experience in IT support or helpdesk roles
• Solid understanding of Windows, MacOS, and networking basics
• Strong problem-solving and communication skills
• Ability to work independently in a fully remote environment
• Time management and multitasking ability
• Passion for technology and helping others
• Fluency in English (written and spoken)
• Friendly and professional attitude

Educational Requirements

A degree in Information Technology, Computer Science, or equivalent experience in a technical support role.

Working Hours

• 8:00 AM - 5:00 PM
• Weekly: 5 days.
• Weekend: Saturday, Sunday.

Benefits

• €1100 monthly salary
• 100% remote work
• Professional development budget
• Team-building events and virtual coffee breaks
• Access to online learning platforms
• Supportive and inclusive team culture
• Paid time off and sick leave
• End-of-year performance bonus
• Flexible working location
• All required software and hardware provided

Statement

Image-HasTech is an equal opportunity employer. We value diversity and are committed to building an inclusive environment for all employees. Everyone is welcome to apply, regardless of background or experience.